SHIPPING POLICY
Note: The shipping costs in the following table are not final, and the actual shipping costs will vary with exchange rates. In addition, the converted shipping costs must be in accordance with the following standards:
For the contiguous U.S.:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 7-15 Working Days |
| 3-5 kg | US$40 | 7-15 Working Days |
For Germany:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 10-20 Working Days |
| 3-5 kg | US$40 | 10-20 Working Days |
For Canada:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$30 | 10-15 Working Days |
| 3-5 kg | US$40 | 10-15 Working Days |
For the UK:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 10-20 Working Days |
| 3-5 kg | US$40 | 10-20 Working Days |
For Australia:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 15-25 Working Days |
| 3-5 kg | US$40 | 15-25 Working Days |
For France:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 10-20 Working Days |
| 3-5 kg | US$40 | 10-20 Working Days |
For Mexico:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$46 | 10-15 Working Days |
| 3-5 kg | US$56 | 10-15 Working Days |
For Russia:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 40-55 Working Days |
| 3-5 kg | US$40 | 40-55 Working Days |
For Switzerland:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 7-15 Working Days |
| 3-5 kg | US$40 | 7-15 Working Days |
For Spain:
| Product Weight | Standard Shipping | Delivery Time |
| 0-3 kg | US$25 | 10-20 Working Days |
| 3-5 kg | US$40 | 10-20 Working Days |
WHERE IS MY ORDER?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.
REMINDERS
Please note that we are only able to deliver to PO boxes via expedited shipping, not express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
If you need further assistance, please contact our Customer Care Team - we're more than happy to help!
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
If you don't receive your package on time, please feel free to contact our Customer Care Team. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.
