Technical Support
Product options / Yowu Cat ear headphone 3S/3G+
The headphones won't play?+
- Make sure your device is within 10m range from the headphones, and is correctly paired and connected (refer to user manual).
- Please check volume level on both headphones and your device.
To use other devices via cable connections, the headphones must be charged.
- When using cable connection, please check if the direction is correct, and properly plugged in.
- Please check volume level on both headphones and your device.
To use other devices via cable connections, the headphones must be charged.
- When using cable connection, please check if the direction is correct, and properly plugged in.
Bad sound quality?+
- Make sure your device is within Bluetooth connection.
- Please check volume level on both headphones and your device.
- Please adjust the EQ settings of your headphones.
- Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
- When using cable connection, please check if the direction is correct, and properly plugged in.
- Please check volume level on both headphones and your device.
- Please adjust the EQ settings of your headphones.
- Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
- When using cable connection, please check if the direction is correct, and properly plugged in.
How to pair with a new device?+
- Your headphones will recognize its last connected device. If you wish to connect to a new device, please do it manually (When shut down, press and hold power button for 5 seconds to enter paring mode.).
- To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
- To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
Why the lights won't stay on?+
- Your headphones may need charging, please connect it to charging cable. It may take few minutes for the lights to come back on according to remaining battery levels.
- In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
- In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
Mic sound too low via Bluetooth connection?+
- Unpair your headphone in device Bluetooth settings, turn your device volume to maximum, and reconnect the headphone. Turn up volume gradually. If that does not work, try another device and repeat above step.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
Headphone wired to desktop computer can not use the microphone what to do?+
First of all, make sure that the wire connection mode is correct and the wire to wire connection is tight. If the wire has no quality problem, please update the sound drive. If the problem still cannot be solved, please contact customer service at Tmall YOWU flagship store, jingdong YOWU flagship store or taobao YOWU brand store.
Why my microphone doesn’t work when connected to computer?+
You can use a splitter cable included in the cable boxes to use microphone.
How to turn off headphone light?+
Just press the power button on the headphone.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
How can I use my headphone on a personal computer?+
You can plug USB end directly to the computer and the type-C end to the headphone, then wala
Why my headphone doesn’t charge?+
Please make sure to use the original cable and adapter when charging. If there is still problems, please email customercare@yowu.com for assistance.
How do I use virtual 7.1 channel?+
You have to download the software first . This only can be used on Windows10/8.1/8/7.
How do I turn on the noise-reducing microphone function?+
Launch the sound software, Click the microphone icon on the left panel, select "Ambient Noise Cancellation" and turn it on.there you go.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
How to turn off headphone light?+
Just press the power button on the headphone.
How do I pair my earphones with Bluetooth?+
When the earphones is taken out of the charging case, Bluetooth pairing will be automatically start. Search for “Yowu-Sphynx" in the Bluetooth settings of the device and click connect.
How do I reset Bluetooth pairing?+
Put the headset into the charging case, close or open the cover, and long press the function button on the back side of the case for 5 seconds. If you see the red and blue lights in the charging case flashing alternately, it means that the reset is successful ~ you can start to reconnect the new device.
How long do I need to fully charge my earphones?+
It takes about 1 hour for the earphones to be fully charged and about 1.5 hours for the charging case to be fully charged. To charge the charging case, please use a charging plug with an output of 5V1A to avoid damages to the battery.
Can I answer a call with my earphones?+
Yes, you can answer/end the call by tapping the right earphone twice when wearing both and pressing the earphone twice when wearing just one.
How to play/pause and switch songs?+
When wearing both earphones, tap the right one twice to play / pause; three taps to the right one to switch to next song. When wearing one earphone, tap the earphone twice to play / pause; three taps to switch to the next song.
How to switch the earphone light?+
When not in a call, tap the left ear twice to switch the light color, and you can also set the light color and mode on Yowu's app.
Can I activate the phone's voice assistant (Siri) through the earphones?+
Yes. When there is no call, three taps on the left ear can activate the voice assistant.
Why can't connect to Bluetooth?+
Is the earphones removed from the charging case? Bluetooth will not start the connection until the earphones is being removed~
Can Yowu Elven Earphones be connected to multiple devices at the same time?+
No~ Yowu Elven Earphones can only be connected to one device at the same time
What is the difference between energy-saving mode and permanent light mode?+
If the energy-saving mode is selected after the earphones is connected to the device, the light will automatically turn off after ten minutes, but if you tap again or there is a call, the light will turn on. Oh ~ the light will still turn off after ten minutes after any operation is done ~ if it is in permanently on mode, the light will be always on and will not turn off automatically. In fact, the energy-saving mode is to save the power of the earphones by turning off the light~
Why cant I connect to my Bluetooth device?+
Most of the time it's because the press of the button is not long enough. Please press and hold the power button for 5 seconds in the off state until you see the indicator light flashing red and blue, the headset will enter the Bluetooth pairing mode, and then turn on the Bluetooth of the mobile phone to find the headset device connection and you can connect.
Why can't I play audio?+
- Please ensure that your device is within 10 meters of the headset, and connect the headset (please check the Bluetooth pairing instructions in the manual).
- Please check the headphone or device volume.
- Please charge the headset (if using the auxiliary input, the headset must be charged).
- When connecting using the audio cable, please make sure that the headset is turned on and the connection is fixed.
- Please check the headphone or device volume.
- Please charge the headset (if using the auxiliary input, the headset must be charged).
- When connecting using the audio cable, please make sure that the headset is turned on and the connection is fixed.
How do my headphones turn off the lights?+
If you need to turn off the light, long press the light button on the headset until the light turns off.
How do my headphones switch light modes?+
If you need to switch the light mode, double-click the light button on the headset to switch the mode.
Why the other party on the call can’t hear my voice?+
Make sure the light on the microphone is on. If the indicator light is off, press the switch button on the outside of the microphone. If there is no response, make sure that the external microphone is properly installed.
Why the microphone doesn't work when my headset is connected to the computer?+
It is usually caused by the wrong connection of the cable. Please use a 3.5MM hole audio cable to connect the headset to the computer. For example, a desktop computer needs to be connected to the computer using the 1-point to 2-line cable, and then connect the audio cable to it.
How can I check the remaining battery in the headphones?+
After the headset is connected to Bluetooth, you can check the remaining power on the Yowu APP. There is a power icon in the upper right corner of the screen, or you can check it in the phone‘s Bluetooth settings. However, it will not be displayed on the iPhone until the Bluetooth battery is set to be displayable on settings.
Why is there no sound when my headphone cable is connected to my desktop computer?+
After connecting the cable to the computer, you need to turn on the headset to use it
What is the Zero Universe function?+
Zero universe is the space where memories are stored. Here you can record to establish a return point, and the recording file will additionally record the time, date, location, and mood state of that moment. When you click on this return point, you can instantly recall the memories that happened at that moment.
How do I turn off the lights of my headphones?+
Just press and hold the light button for 3 seconds and done!
The headphones won't play?+
- Make sure your device is within 10m range from the headphones, and is correctly paired and connected (refer to user manual).
- Please check volume level on both headphones and your device.
To use other devices via cable connections, the headphones must be charged.
- When using cable connection, please check if the direction is correct, and properly plugged in.
- Please check volume level on both headphones and your device.
To use other devices via cable connections, the headphones must be charged.
- When using cable connection, please check if the direction is correct, and properly plugged in.
Bad sound quality?+
- Make sure your device is within Bluetooth connection.
- Please check volume level on both headphones and your device.
- Please adjust the EQ settings of your headphones.
- Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
- When using cable connection, please check if the direction is correct, and properly plugged in.
- Please check volume level on both headphones and your device.
- Please adjust the EQ settings of your headphones.
- Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
- When using cable connection, please check if the direction is correct, and properly plugged in.
How to pair with a new device?+
- Your headphones will recognize its last connected device. If you wish to connect to a new device, please do it manually (When shut down, press and hold power button for 5 seconds to enter paring mode.).
- To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
- To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
Mic sound too low via Bluetooth connection?+
- Unpair your headphone in device Bluetooth settings, turn your device volume to maximum, and reconnect the headphone. Turn up volume gradually. If that does not work, try another device and repeat above step.
How to connect the headphone to YOWU APP?+
Search YOWU in the APP Store, download and install it, connect the headphone to the phone via Bluetooth, and then open the APP. Note the following three points:
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
1. It is suggested that the headphone 3S/3G connect only one mobile phone at a time.
2. Keep the positioning permission and positioning function open. (Just turn on the location function on the iPhone)
3. Keep the bluetooth connection between the mobile phone and the headphone.
How to pair headphone with Bluetooth?+
Turn on the phone bluetooth.When the YOWU-SELKIRK-3S/3G pops up, select and connect it. Tips:The frist time you link to Bluetooth,you need to press the power button for 5 seconds. From then on, it will link to Bluetoon automatically after you turn on the switch.
Headphone wired to desktop computer can not use the microphone what to do?+
First of all, make sure that the wire connection mode is correct and the wire to wire connection is tight. If the wire has no quality problem, please update the sound drive. If the problem still cannot be solved, please contact customer service at Tmall YOWU flagship store, jingdong YOWU flagship store or taobao YOWU brand store.
Why my microphone doesn’t work when connected to computer?+
You can use a splitter cable included in the cable boxes to use microphone.
How to check the power of the headphone?+
First of all, after bluetooth connection, there is an icon in the upper right corner of the mobile phone screen, or enter the mobile phone bluetooth connection Settings to see the power. The iPhone needs to change the bluetooth power to display before it will be displayed.
Why is the earphone volume out of sync with the phone volume?+
The problem is caused by the mobile phone system, which needs to be turned on in the phone's developer mode and turned on the "stop absolute Volume" function. Some mobile phone systems do not have this function, or this function cannot be used normally.
Why the lights won't stay on?+
- Your headphones may need charging, please connect it to charging cable. It may take few minutes for the lights to come back on according to remaining battery levels.
- In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
- In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
Customer Service
Refund Policy+
Due to the nature of our products, all international orders are sold “as is”. You assume the responsibility for the purchase and logistics, and no refund will be issued. If you are not 100% satisfied with your purchase, you may contact us via email customercare@yowu.com and please provide your order number and request in the email. Thank you.
How to repair my headphone?+
Repairing Service is not available outside of Greater China Region.
